Agentic Customer Support Resolution
Call centers were overwhelmed by high-volume, low-complexity billing queries, resulting in 45-minute hold times and severe customer churn.
Solution Architecture
Integrated autonomous LLM agents directly into the IVR and chat systems, capable of executing backend API actions (refunds, plan upgrades).
The Customer Experience Crisis
Long hold times for simple transactions destroy brand loyalty. Our client was spending heavily on BPO (Business Process Outsourcing) just to handle password resets and billing inquiries, yet customer satisfaction remained at all-time lows.
Autonomous Execution Agents
Unlike basic chatbots that only provide links to FAQ pages, GrosioTech deployed execution agents. These AI agents securely authenticate the user and execute complex backend workflows—such as prorating a bill or provisioning a new data plan—completely autonomously.
The Result
Human agents are now reserved strictly for high-value retention conversations and complex technical troubleshooting. The cost per resolution plummeted from $6.50 to $0.12.
Verified Business Outcomes
Performance Data
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